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Why is Uptown Hounds right choice for my dog?

Policies & FAQs

The Uptown Treatment includes a personal touch so your dog can feel right at home with love, care, and attention, avoiding customary separation anxieties. Uptown Hounds was created to provide a stress-free atmosphere with the look and character of authentic hotel rooms. Your dog is not kept in chain link cages at home and neither will he be at Uptown Hounds.Make a reservation. »

What makes America's Uptown Hounds Luxury Resorts different from other boarding facilities?

The physical design of the hotel is impressively unique in itself, but what most clients note is how they appreciate that our facility was created to eliminate conventional kennel stress behaviors such as barrier aggression and separation anxieties. The facility was engineered in a manner to avoid sight line tensions, which is the leading cause of stress while boarding. Our rooms are designed so each of our K-9 guests can relax and enjoy themselves in their own tranquil oasis. Uptown Hounds offers everything your pet will need while you are away. Our services include grooming, veterinary services, a pool, daycare and one-on-one play time with one of our highly trained Pet Services staff members. Our boutique offers treats, toys, bowls, and even the best dog food on the market. We are a one stop shop for your precious pup!

Do we bring our dog's own food or is it supplied?

It is important that your dog's diet remains consistent while away from home. Our normal feeding schedule includes dining once in the morning and once in the evening,  We can customize any feeding schedule though our concierge service.      We ask you to pack your dog's food individually. For each meal, please portion food into sealable zip lock plastic food bags for AM and PM or any other meal required. (eg, a 7 day stay would would require you to pack 14 seperate meals allowing for AM and PM feedings).

What vaccinations are required at Uptown Hounds?

The health and well-being of our Guests is of the utmost importance to us at Uptown Hounds. The following vaccinations from a licensed veterinarian are required prior to admittance for any and all services provided at Uptown Hounds, including boarding, daycare, grooming or pool use:

Rabies
DHPP (Distemper, Hepatitis, Parvovirus, Parainfluenza)
Bordetella
Any exceptions to vaccinations (i.e. puppies) must have a release form from a veterinarian.

When do you open and close?

Uptown Hounds Reception hours are Monday through Friday from 10:00am until 7:00pm, Saturday and Sunday from 12:00pm until 5:00pm. Although our Pet Services team is in much earlier and later- 365 days a year- Reception is CLOSED for Check-In and Check-Out on all major holidays. 

Hotel Check-In and Check-Out hours are Monday-Friday 10:00am until 6:00pm, Saturday and Sunday 12:00pm  to 4:00pm.

Daycare hours are from 7:00am to 6:30 pm Monday through Friday, and CLOSED on weekends. You can find a quick reference guide to our Hours & Directions on the homepage of our web site .

Can you administer my pets' medications while they are staying at Hounds Hotel?

Yes! Pills, liquid medicines, and insulin shots can all be administered by Uptown Hounds staff. Guests requiring medications receive attention and administration of medicines by a senior staff member through any "creative" methods that may be required per your instructions. We charge $1 per medication administration.

How far in advance do I have to make a reservation?

Uptown Hounds is eager for your pet to arrive! To ensure your dog is at the hottest K-9 hotel in Lexington, Uptown Hounds requires hotel reservations be made in advance. Please note that luxury rooms and appointment-based services book-up quickly and are limited. All reservations require a $50 non-refundable deposit and are not guaranteed until all of the following have been completed, submitted and on file: (1) Resort Rules, (2) Client & Guest Profile, and (3) Vaccination records. Your deposit will be applied to your final payment made at time of check-out. We look forward to seeing you at Uptown Hounds soon!

What happens if my dog gets sick or injured while staying at the Uptown Hounds hotel?

Our first step is to contact you and your veterinarian. If s/he is unavailable or unable to help, we contact our on-call veterinarian. In addition, your assigned emergency contact in the event that you cannot be reached. Charges incurred for veterinary services required while in the care of America's Uptown Hounds Luxury Resorts are the responsibility of the pet owner.

Can I stay at the luxury resort with my dog?

Although our resort and services are much more impressive than at many human hotels, our hotel facilities are exclusively for canines.

Why are Uptown Hounds' check-in and check-out times so unique?

Our boarding rates are based upon a 24-hour period of time. Our convenient 24-hour policy accommodates your schedule by allowing you to customize your drop off and pick up times without incurring additional charges (i.e. Drop-off at 3:00pm on Friday and Pick-up by 3:00pm on Sunday equates to a two day charge).

Check-In and Check-Out times Monday through Friday are 10:00am until 6:00pm. Weekend Check-In and Check-Out times are 12:00pm until 4:00pm. We respectfully request that all customers allow 20 minutes at first Check-In and arrive. We do take photo identification of both you and your dog during their first visit for security purposes. Identification confirmation is required for any authorized person to pick up your pet (other than yourself) at check-out.

Uptown Hounds strives to create a customer-friendly environment so we can serve you to the best of our ability through convenience and affordability.

How many times per day does my dog go outside?

Our canine guests go outside three times per day as part of our standard Uptown Treatment. You are also able to add additional outside playtimes, and personal time with our Concierge Services. The length of time outside is largely dependant on if the weather is friendly, but the norm is bewteen 20 and 30 minutes per potty break, (less during extreme cold or hot periods). The rain or snow is not problem as our Uptown Hounds facility features a covered potty area.

Does my dog get to play with other dogs?

As a hotel guest, your dog will not be playing or socialized with other canine guests. If you are interested in arranging for your pet to have social canine interaction, your Concierge can arrange for them to have structured and scheduled playtimes with other dogs through our Daycare Program. Your Concierge can arrange a daycare evaluation during your pet's stay. Daycare evaluations (even while boarding) MUST be conducted on a Monday or Tuesday, and also require a $50 daycare evalution charge. If your dog will nto be boardign on a Monday or a Tuesday, their daycare evaluation MUST be completed prior to their stay (Monday or Tuesday) in order for them to participate in our Daycare Program while they stay.

We at Uptown Hounds highly recommend that your dog's daycare evaluation be completed PRIOR to your pet's stay. This will allow your pet to be familiar with the facuilty and staff, and will ensure that your dog's vacation will be an experience of a lifetime with their favorite playmates!

To arrange daycare evalution please Click Here.

Can I bring my dog's favorite toy?

Uptown Hounds encourages our guests to bring their favorite items, such as a blanket, toys, and bedding from home to ensure a comfortable and relaxing transition from your home to ours. We request that you do not send items that have great value, are irreplaceable or sentimental as Uptown Hounds is not responsible for loss or damage to any personal items left with guests. For your pet's safety, we ask that you do not bring any breakable items, such as glass, pottery, etc. We do not accept rawhide, pig ears, or hooves for safety reasons as well. Your dog will feel pampered and delighted in their private oasis surrounded by favorite familiar items from home.

What if my dog does not like other dogs?

No problem! Our hotel has been designed specifically with privacy in mind. Our rooms are privately enclosed with 4 walls, a ceiling and a door- just like you would have in your human hotel room. Our doors arranged such that a guest can get out view of other guests. When moving around the hotel and resort, the ratio of guests to staff is one-to-one, so your pet will receive personal treatment, and can relax completely in his or hers private oasis! We do ask that you inform us when Checking In if your pet is not dog friendly, or has any special requirements.

What if I need to cancel my reservation?

At Uptown Hounds, we understand uncontrollable circumstances arise and the need to cancel an existing reservation may be required. All Uptown Hounds requests in return is that any necessary cancellation be made at least 48 hours in advance. If guests are not checked in by close of business on the first day of reservation, the entire reservation will be forfeited and accommodations made available for rebooking to other guests. Please note, reservation deposits are non-refundable, but may be applied to future stays or any of the other services offered within the facility.

Are there any dogs that cannot come to Uptown Hounds?

Uptown Hounds cannot accept any dogs who have had training that includes protection, attack, or Schutzhund. Uptown Hounds cannot accept any dogs who have been diagnosed with a communicable disease and have not been cleared by their vet for interaction with other dogs.

How many resorts are there?

At present, our only resort is located in Lexington, Kentucky.